Real Time Analyst - Customer Support Job in Hyderabad at Blackbaud
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Real Time Analyst - Customer Support
Blackbaud
Full Time Job
Not Disclosed
2-4 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Customer Support
- Problem Solving
- Operations Management
- Communication Skills
About this Job
Blackbaud is hiring for the role of Real-Time Analyst - Customer Support!
Responsibilities of the Candidate:
- Create and manage Customer Support schedules (Calabrio) to meet service levels.
- Monitor real-time adherence and adjust intraday schedules as needed.
- Analyze volume trends to support forecasting and staffing model updates.
- Identify and resolve resource constraints affecting customer response times.
- Route escalations and schedule requests promptly to the right teams.
- Support BCDR plans and provide administrative assistance for Support Ops.
Requirements:
- Detail-oriented with proven ability to anticipate and resolve problems.
- Calm, diplomatic, and effective in high-pressure or diverse situations.
- 2-4 years of hands-on experience with WFM processes (forecasting, scheduling, intraday management) preferred.
- Associate or Bachelor’s degree or prior technical troubleshooting experience preferred.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Blackbaud
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