React JS - Technical Support Engineer Job in Mumbai at CometChat

CometChat is hiring for the role of !

Responsibilities of the Candidate:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product.
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Analyze customer codebase errors to identify whether the root cause lies with the customer's implementation or CometChat's platform.
• Diagnose product bugs by replicating customer-reported issues using CometChat sample applications.
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Work on minor bug fixes

Requirements:

• Understanding of OOP concepts
• Good analytical skills and problem-solving skills
• Proficient understanding of JavaScript (ES6+), JSX, and React principles.
• Ability to write code for the given problem
• Understanding of Software Development Life Cycle (SDLC)
• Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work in a team environment.