Quality Supervisor Job in Kolkata at Concentrix

Concentrix is hiring for the role of Quality Supervisor!

Responsibilities of the Candidate;

• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
• Intervention in MSV,B2B
• Interpret and analyze large volumes of data – at a LOB or site level

Requirements:

• Good Quality domain knowledge & Tool management
• Excellent communication skills in English (oral and written) with excellent comprehension ability
• Flexible to work in 24X7 environment (night shifts and weekends basis scope)
• Detail oriented, Strong organizational skills and excellent presentation skills
• People Management skills and great ability to deal with all levels of employees - High level of maturity to handle people including but not limited to client and leadership
• Ability to drive initiatives to closure
• Ability to provide leadership, direction and motivation to build high performing teams
• Analytical / Quantitative skills
• Good working knowledge of Transaction Quality systems, tools and technologies – Should be able to demonstrate that and train the existing QA resources
• Should have a clear understanding of Transition, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectively
• Process oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure