Quality Control Specialist Job in Bangalore at Ethos Life

Ethos Life is hiring for the role of Quality Control Specialist!

Responsibilities of the Candidate:

• Use quality monitoring data management system to complete scoring of service provided via phone, email, chat, or casework
• Ensure proper information is provided to customers and partnership agents 
• Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents
• Develop a strong understanding and knowledge of Ethos products and processes to review support provided to customers
• Provide trend data to QC management
• Provide actionable data to team management as needed
• Meet individual and team goals and objectives
• Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed-upon solutions
• Assist in training of Quality Control Associates
• Escalate outstanding issues to team management for resolution
• Perform other duties as assigned 

Requirements:

• 1-2 years experience in customer support, customer success, operations, or related role
• Experience in quality assurance is a plus
• Experience in life insurance or related industry is a plus
• Can independently identify problems and perform root cause analysis
• Proficiency in working with Salesforce or equivalent support/help desk software
• Strong intellectual curiosity and drive to solve problems 
• Ability to work independently as well as collaborate with various departments