Quality Call Auditor/Analyst Job in Navi Mumbai at Information Technology Learning Hub LLP

Information Technology Learning Hub LLP is hiring for the role of Quality Call Auditor/Analyst!

Responsibilities of the Candidate:

• Listen to and audit calls of sales and support reps in the ad sales domain.
• Be familiar with the implementation and effective usage of different QC Tools, best practices, and procedures.
• Manage Process Performance on Call Quality. Meet Daily/Weekly/Monthly Assigned Number of Evaluations.
• Participate in designing call monitoring formats and provide trend data to the management team.
• Aligne to Each Process for Transactional Quality Improvement Initiatives.
• Conduct Hygiene checks and Root cause analysis.
• Ensure Reporting Timelines Targets Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps. Identify and remedy defects within the production process.

Requirements:

• Minimum 1 Year of extensive experience in Quality Auditing/Quality Analyst
• Certified Six Sigma Green Belt from a reputed institute
• Excellent communication skills, both written and verbal, Language: English, Hindi
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills. Meticulous attention to detail