Quality Assurance Associate Job at 1Lattice

1Lattice is hiring for the role of Quality Assurance Associate!

Responsibilities of the Candidate:

• Conduct regular audits of calls made by Research Associates to validate the authenticity, completeness, and quality of data collected.
• Review questionnaires/responses to ensure adherence to project guidelines and quality standards.
• Identify gaps, errors, or inconsistencies in data and provide constructive feedback to the Research team.
• Maintain detailed and accurate records of audits, observations, and corrective actions.
• Share daily/weekly quality reports with key stakeholders, highlighting trends and areas for improvement.
• Work closely with Training and Operations teams to support coaching initiatives based on audit findings.
• Participate in calibration sessions to align QA standards across projects and teams.
• Suggest and implement process improvements to enhance overall data quality and operational efficiency.
• Ensure compliance with company policies, client requirements, and industry regulations.

Requirements:

• MBA in any discipline (preferred: Market Research, Business Administration, Communications).
• 0–3 years of experience in Quality Assurance within Market Research, BPO, or similar environment.
• Strong attention to detail and excellent analytical skills.
• Good listening and communication skills in English (other regional languages are an advantage).
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with CRM systems, QA tools, and MS Office (especially Excel and PowerPoint).
• Understanding of market research methodologies and call centre operations will be a plus.