Quality Assurance Analyst Job in Mumbai at Wipro Technologies
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Quality Assurance Analyst
Wipro Technologies
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Quality Assurance
- Communication Skills
- Analytical skills
- Time management skills
About this Job
Wipro is hiring for the role of Quality Assurance Analyst!
Responsibilities of the Candidate:
- Conduct various process audits (1 audit/agent/week) as per procedure and guidelines
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
Requirements:
- Mandatory Skills: Quality Assurance .
- Experience: 1-3 Years
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Wipro Technologies
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