Quality Assistant Manager Job in Amritsar at KocharTech
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Quality Assistant Manager
KocharTech
Full Time Job
Not Disclosed
0-2 years
Posted 30+ days ago
Location
- Amritsar
Skills Required
- Quality Analyst
- Data Management
- Performance Management
- Communication Skills
About this Job
KocharTech is hiring for the role of Quality Assistant Manager!
Responsibilities of the Candidate:
- Participate in designing call formats and supervising quality standards.
- Provide insights to the team of agents.
- Use a Quality commanding data management system to manage team and individual performance.
- Watch (for changes, unusual instances, etc.) emails of customer contacts.
- Provide data to the different internal support groups as and when needed.
- Coordinate and help call sessions for the agents and support staff.
- Provide feedback and regular quality updates to the team leaders and managers.
- Prepare and carefully study internal and external quality reports and manage staff reviews.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About KocharTech
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