Quality and Training Effectiveness Program Manager Job in Hyderabad at Google

Google is hiring for the role of Quality and Training Effectiveness Program Manager!

Responsibilities of the Candidate:

• Identify and combine synergies across existing and developing programs to drive more impact to meet business goals.
• Bridge operational gaps between siloed operations and programs.
• Work with global partners and functional business partners to establish efficient and consistent processes and seamless process execution across the world.
• Monitor performance, collect, and analyze data in order to recognize and resolve process inefficiencies and potential problem areas that might impact multiple workstreams.
• Innovate to build a more resilient operation that can adapt to future changes.

Requirements:

• Mandatory:
  • Bachelor's degree or equivalent practical experience
  • Operations Six Sigma, COPC, or LEAN certification
  • 3 years of experience in program management, customer support or quality function, with global operations in an outsourced business/shared services environment
• Preferred:
  • MBA or Master's degree
  • Experience collecting, synthesizing, analyzing, and visualizing complex sources of data, used to derive insights and form recommendations to improve operational efficiency and efficacy
  • Excellent project management experience, with proven ability to collaborate with partners (vendor operations/agents) in a positive and productive way
  • Familiarity with dashboard tools (e.g., SQL/Dremel, Data Studio, Tableau), with the ability to build stories and compelling narratives that enable thoughtful decision-making
  • Excellent executive communication and collaboration skills, including the ability to influence without authority at all levels and cultivate cross-functional relationships for mutual benefit