Quality Analyst (TV) Job in Bengaluru at Nielsen Global

Nielson Global is hiring for the role of Quality Analyst (TV)!

Responsibilities of the Candidate:

• Consistently execute day to day processes and policies
• Timely and accurately resolve tickets in Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines
• Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
• Consistently complete daily Quality Assurance reports according to SOPs
• Notify clients of watermarking errors in their systems
• Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
• Actively contribute to improve processes and documentation
• Work in collaboration with other team members

Requirements:

• Strong communication skills: interpersonal, telephone, email, and virtual interactions
• Willingness to learn new tasks, maintain focus, recall, and follow instructions
• Ability to work in a fast-paced, high-volume environment within time-critical deadlines
• Computer literate with knowledge of Google Suite preferred
• Associate or Bachelor's degree in IT, Engineering Technology, or similar disciplines
• Experience with ServiceNow or another ticketing system is highly desirable
• Experience with radio or television broadcast equipment is highly desirable
• Ability to use a phone or wear a headset
• Ability to use a computer, keyboard and mouse with high-speed internet access
• The work environment is indoors, remote, or in a Nielsen office location
• Ability to work an assigned shift schedule which may include holidays and weekends, day, evening, or night shifts to match USA time zones