Quality Analyst (Fizzo) Job in Gurgaon at ByteDance

ByteDance is hiring for the role of Quality Analyst (Fizzo)!

Responsibilities of the Candidate:

• Perform analysis of errors in platform/moderation quality and feedback to the respective team
• Participate in the development of quality inspection standards and continuously optimize the process and system platform
• Responsible for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness by responsible product quality delivery
• Support the go-live process and incubation period for new hires (e.g. initiate policy exam, test result correction, and Q&A)
• Provide high-level and detailed reports on the Market/Site Quality Level report
• Manage the moderation team's quality strategy to ensure the effective and timely RCA and action plans are completed and followed
• Coordinate and work closely with Product BP, Content Ops, Ops Success, BPO Vendors/In-House Moderation (if applicable), and other relevant stakeholders to support quality operations-related tasks

Requirements:

• Full Professional English Proficiency
• General knowledge of ByteDance's international products
• Familiarity with various genres and a broad range of literary works.
• Deep understanding of online safety, privacy, content and market trends, this includes an in-depth understanding of Western culture and familiarity with the internet usage habits of their users
• Preferred Qualifications:
  • 1.5+ years of working experience in the Content Safety Industry and at least 1 year of QA experience
  • A background in literature, journalism, or a related field is good to have