Quality Analyst- Customer Success Job in Bengaluru at Plum Insurance
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Quality Analyst- Customer Success
Plum Insurance
Full Time Job
Not Disclosed
2-3 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- ZenDesk
- Salesforce
- Analytical skills
- Problem Solving
- Communication Skills
About this Job
Plum is hiring for the role of Quality Analyst- Customer Success!
Responsibilities of the Candidate:
- Quality Monitoring: Conduct regular audits and quality checks on processes, products, or services to ensure compliance with company standards and regulations.
- Process Improvement: Identify areas of improvement in the quality control process, develop corrective actions, and monitor their implementation.
- Data Analysis: Analyze quality data and metrics to identify trends, root causes of issues, and opportunities for improvement.
- Documentation: Maintain accurate records of quality tests, inspections, and audits. Prepare detailed reports on findings and recommendations.
- Collaboration: Work closely with other departments, including production, operations, and customer service, to address quality issues and implement solutions.
Requirements:
- Bachelor’s degree in any field.
- Experience: Minimum of 2-3 years of experience in a quality assurance or quality control role, preferably in the insurtech or similar industry.
- Technical Skills: Proficiency in quality management systems, statistical analysis, and relevant software tools (e.g., MS Office).
- Experience with Zendesk, Salesforce, Ozonetel, and similar tools will be an added advantage.
- Analytical Skills: Strong analytical and problem-solving skills with attention to detail.
- Communication: Excellent verbal and written communication skills, with the ability to present complex information.
- Team Player: Ability to work well in a team environment and collaborate with different departments.
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Plum Insurance
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