Quality Analyst Job in Hyderabad at Shriram Life Insurance

DUTIES & RESPONSIBILITIES:

• Analyze /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards of Medvarsity.  
• Provides Structured and timely feedback of the audits Verbal/Written to all the stakeholders within the organization and helps ISM's in improving their performance.  
• Performs Mock -Calls with new hires post-training to determine readiness for moving into teams.  
• Quality Analyst is responsible for facilitating calibration/group sessions regarding quality programs  
• Need the ability to work in a constructive, unbiased, and collaborative manner by establishing positive work relationships & partnering with the Leadership team & Training Team.  
• This Position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.  
• The Quality Analyst is responsible for the overall quality of the customer interactions, making improvement recommendations to the sales team leader and monitoring the result of the stated recommendation  

Desired Candidate Profile:

• 7 QC tool experience  
• Excellent communication skills  
• Outbound calls quality check  
• Sales call monitoring  
• Outbound Sales Auditing 

The Group's main line of activities in financial services includes chit fund, truck financing, consumer durable financing, stock broking, insurance broking, and life insurance. The Group has a customer base of 30 lacs chit subscribers and investors and operates through a network of 630 offices all over the country. The Group has the largest agency force in the private sector consisting of more than 75,000 loyal and dedicated agents.