Quality Analyst Job in Chandigarh at Oceaneering

Oceaneering is hiring for the role of Quality Analyst!

Responsibilities of the Candidate:

• Establish, monitor, and control quality parameters related to IT support operations
• Enhance its operations through transactional level quality inspections like asset audits, call audits, email audits, ticket level audits (incidents & service requests)
• Conduct thorough audits of asset management processes to ensure compliance with established standards.
• Develop and maintain auditing criteria and checklists to standardize evaluation processes.
• Provide training and coaching to team members based on audit outcomes to enhance service delivery.
• Report on quantity & impact of issues while identifying  repetitive issues
• Analyze audit results and generate reports highlighting key metrics, trends, and areas for improvement.
• Collaborate with team leads and management to discuss findings and implement corrective actions.
• Improve existing training content for new hires and perform tna (training need analysis) for existing staff
• Organize & lead management meetings with action-oriented approach

Requirements:

• Proven experience in quality assurance, preferably in asset management or customer service.
• Strong analytical skills with attention to detail and a focus on data-driven decision-making.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment & willing to work in rotational shifts.
• Strong organizational skills and the ability to manage multiple priorities.