Quality Analyst Job in Bengaluru at Marketstar

Marketstar is hiring for the role of Quality Analyst!

Responsibilities of the Candidate:

• Quality Assurance:
  • Develop and implement quality assurance processes and standards for Conversions API Specialists and Strategists.
  • Monitor customer interactions, data collection processes, and integration activities to ensure adherence to quality standards and best practices.
  • Conduct audits and evaluations to assess the accuracy, completeness, and reliability of data collected through the Conversions API.
• Performance Evaluation:
  • Evaluate team members' performance and adherence to quality standards through various methods, including call monitoring, data analysis, and review of customer interactions.
  • Provide detailed feedback and coaching to team members on areas for improvement, ensuring continuous development and enhancement of skills.
• Documentation and Reporting:
  • Maintain detailed records of quality assurance activities, audit findings, and performance evaluations.
  • Generate reports and provide insights to leadership on trends, patterns, and areas for improvement related to quality and performance.
• Process Improvement:
  • Analyze quality assurance data and performance metrics to identify trends, patterns, and opportunities for process improvement.
  • Collaborate with stakeholders to implement changes and enhancements to quality assurance processes and standards.

Requirements:

• Quality Assurance: Strong understanding of quality assurance principles, processes, and methodologies.
• Analytical Skills: Ability to analyze data, identify trends and patterns, and make data-driven decisions.
• Attention to Detail: Meticulous attention to detail and accuracy in evaluating data and performance.
• Communication: Excellent verbal and written communication skills, with the ability to provide clear and constructive feedback.
• Problem-solving: Strong problem-solving skills to identify issues, root causes, and solutions.
• Teamwork: Ability to collaborate effectively with team members and stakeholders to achieve quality objectives.
• Time Management: Effective time management skills to prioritize tasks and meet deadlines.
• Adaptability: Flexibility to adapt to changing priorities and requirements in a fast-paced environment.
• Customer Focus: Commitment to ensuring a positive customer experience through high-quality data collection and integration processes.
• At least 2 years of experience in quality assurance, data analysis, or a related field.
• Strong understanding of digital marketing, web analytics, and data collection methods.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Experience with quality assurance in a digital marketing or technology industry.
• Familiarity with Conversions API products and platforms.
• Certification in quality assurance or related field.