Quality Analyst Job at Revolut

Revolut is hiring for the role of Quality Analyst!

Responsibilities of the Candidate:

• Completing monthly Quality Control (QC) activities by focusing on identifying successes and failures in compliance teams' work
• Highlighting and reporting any issues to Quality Control and Managers
• Providing feedback to analysts and identifying root cause analyses of errors
• Delivering quality refresher sessions to individuals who are struggling with quality performance
• Coaching new joiners on procedures across compliance department
• Collaborating with other teams across different locations
• Carrying out any other ad-hoc duties as required

Requirements:

• Previous experience as a Quality Support Specialist
• Fluency in English (C1)
• Strong attention to detail and analytical skills
• Practical knowledge of Google Sheets, Forms, and Slides
• A readiness to take ownership and responsibility
• Passion for helping and supporting people
• Independent time management skills and prioritisation of tasks
• Flexibility with responsibilities and a positive attitude towards any changes to role, company/departmental objectives, priorities, and targets
• 6+ months of experience working at Revolut in Customer Support