Quality Analyst 1 Job in Bangalore at Marketstar

Marketstar is hiring for the role of Quality Analyst 1!

Responsibilities of the Candidate:

• Review the quality of work performed by the sales team through monitoring call and chat recording systems and applications.
• Use quality monitoring data management system to compile and track performance at team and individual levels.
• Identify training needs and communicate needs to the training department as needed.
• Prepare and analyze internal and external quality reports for management staff review.
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
• Provide actionable data to various internal support groups as needed.
• Work with cross-functional stakeholders, both internal and external clients to achieve program initiatives.
• Provide feedback to sales team leaders and senior leadership.
• Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
• Perform other related duties as assigned.

Requirements:

• Direct, B2B, or tele-sales experience required, previous Quality Assurance experience preferred
• Internal applicants must exceed metrics in their current position
• Ability to interpret data dashboards to identify trends and focus areas
• Excellent verbal, written, interpersonal, and organizational skills
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc)
• Results-oriented with the ability to motivate others and drive performance
• Must have an adaptive management style and the ability to work at micro and macro levels
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• A skill assessment will be conducted as part of the interview process