Provider Experience Associate Job at intellect

Intellect is hiring for the role of Provider Experience Associate!

Responsibilities of the Candidate:

• Oversee & manage onboarding processes for new providers, ensuring they are equipped with the tools, knowledge and resources to excel in their roles for seamless integration into our network
• Organize and facilitate regular network engagement activities, including hosting monthly virtual townhalls, to foster a sense of community
• Schedule and coordinate regular training, group supervisions and townhall sessions in collaboration with Clinical team to support continuous professional development
• Maintain clear and organised communication channels, including driving outreach efforts, facilitating two-way feedback and developing engagement materials to ensure everyone is well-informed
• Escalate complex operational issues to the relevant Operations team personnel for resolution and ensure closed loop feedback
• Track and analyse engagement metrics for trends, recommend and implement strategies to drive improvements in overall satisfaction and retention of providers
• Maintain thorough records of provider interactions, escalations, and resolutions for documentation and audit purposes
• Present consolidated feedback to leadership with actionable insights and potential solutions
• Work closely with cross-functional teams to ensure coordinated efforts, aligned communications on latest updates and effective service delivery
• Support service deployment for on-site and ad hoc requests, including commercial events, client delivery, and other initiatives as needed
• Ensuring timely and correct payment processing for providers while addressing discrepancies or issues in a proactive manner

Requirements:

• Experience: 2-4 years of experience in community management, event coordination, or a related role
• Language Proficiency: Fluent in English and local language, both written and spoken
• Technical Proficiency: Comfortable using data software and updating documentation, Prior experience using Freshdesk is a bonus
• Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively
• Problem-Solving Skills: Ability to handle inquiries and manage issues proactively
• Strong Verbal and Written Communication Skills: Ability to convey information clearly and adapt their communication style to different audience
• Attention to Detail: Strong attention to detail in data insighting  and management
• Flexibility and Adaptability: Willingness to support various different projects as needed
• Team Collaboration: Ability to work collaboratively with cross-functional teams
• Open to candidates in India and Philippines