Prompt Specialist Job in Bangalore at Frontier

Frontier is hiring for the role of Prompt Specialist !

Responsibilities of the Candidate:

• Develop, refine, and test prompts to ensure optimal output from AI systems in various use cases.
• Collaborate closely with cross-functional teams, including Quality Assurance and Product, to align AI outputs with business goals.
• Conduct quality assurance on AI outputs to identify areas for improvement and ensure consistency.
• Leverage LLMs like ChatGPT to enhance the efficiency of our contact center operations.
• Provide regular feedback to improve the AI’s understanding of different input scenarios.
• Document and share prompt-writing best practices across teams.
• Stay updated with the latest trends in AI and prompt engineering to continually improve processes.

Requirements:

• 1-2 years of experience in a Quality Assurance role within a contact center or a related field.
• Proficiency in working with large language models (LLMs) like ChatGPT, with a strong interest in AI.
• Excellent written communication skills and the ability to create detailed, clear, and structured prompts.
• Strong analytical and problem-solving skills.
• Familiarity with office productivity tools like Google Sheets, Slack, Zoom, and Gmail.
• Attention to detail and a commitment to delivering high-quality work.
• Basic programming knowledge (familiarity with Python or other languages is a plus).
• Experience in AI-driven applications or tools.
• Strong problem-solving skills akin to those required in programming, even if not a formal programmer