Project Manager Job in Bengaluru at Myntra

Myntra is hiring for the job role of Program Manager!

Responsibilities of the Candidate:

• Process re-engineering on high-pain post-purchase journeys centered around Myntra's marketplace business to reduce customer pain (Experience recovery around wrong product deliveries, faster speed of resolutions, etc.)
• Reduction of contact center interactions and repeat interactions.
• Managing communication across customer touchpoints around orders, returns, and disputes identification of the right channel by customer cohort and tonality of the message. 
• Building/enhancing existing self-serve channels for capturing customer grievances and redressal mechanisms.
• Propose & design solutions for the focus areas and program manage multiple long-term projects and support case building.
• Work closely with various Tech and Operation stakeholders for program management of key initiatives. 
• Design and drive market research and field visits to obtain customer-first insights.

Requirements:

• A graduate degree with minimum work experience of 1-2 years in Program Management.
• Building impactful narratives & insights from the data, identifying areas of concern for improvement, and ability to prioritize issues and build initiatives.
• Ability to have a broad-based approach to build cases for initiatives looking at customer, cost, revenue impact, and ability to execute in collaboration with stakeholders.
• Demonstrated ability to work autonomously in a highly demanding environment.
• Strong attention to detail and an ability to step back and think holistically.
• Strong cross-functional collaboration capability and business acumen.
• Strong Excel skills for structuring and modeling data, insight generation, and case builds.
• Good presentation and storytelling ability to convert insights into a coherent narrative.
• The high degree of ownership, stakeholder management, and bias for action
• Proficiency in Python and SQL.
• Good knowledge of data manipulation language such as SQL to design, review, optimize, and troubleshoot data manipulation (SQL) processes comfortably.