Project Employee- Digital Operations Center Job in Mumbai at National Basketball Association

National Basketball Association (NBA) is hiring for the role of Project Employee!

Responsibilities of the Candidate:

• Conduct nightly tracking documentation highlighting delivery status of Live-To-VOD assets
• Communicate with other operating groups, including real-time troubleshooting and escalation for delivery of Live-To-VOD assets
• Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of products
• Generate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct-to-consumer live and VOD streams
• Execute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the NBA's owned and operated digital products
• Utilize game operations tooling to assess the quality of premium VOD assets and perform overrides to help mitigate potential issues
• Research new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League, and 2K League Identify product and/or design flaws to be addressed by the Product Development teams
• Assist with the production of actionable insights to support product and content decisions
• Own of data-driven research projects for a variety of digital products
• Create reports around key initiatives and overall product performance
• Monitor message boards and social media outlets and report on fans' positive/negative feedback relating to our products

Required Skills/Knowledge:

• Strong analytical skills with attention to detail
• Experience creating reports and presentations
• Passion for delivering world-class online, mobile, and application experiences for sportsfans
• Comfortable proposing new ideas among various internal stakeholders and business units,and collaborating with design, technical, programming, marketing, and sales teams
• Willingness to work overnights and weekends
• Experience with incident management and/or customer support tooling is preferred (e.g.Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)
• Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs
• Knowledge of and passion for basketball
• Willingness to learn and master multiple digital products
• Strong research and analytical skills
• Good multi-tasking and project management skills
• Ability to work in high-pressure environments
• Knowledge of the current digital sports landscape
• Excellent communication and interpersonal skills

Educational Requirements:

• Bachelor's degree required.
• The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.
• The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.