Project Coordinator Job in PAN India at TNSI

TNSI is hiring for the role of Project Coordinator!

Responsibilities of the Candidate:

• Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client.
• Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements.
• Interface with all relevant stakeholders on the projects assigned.
• Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project.
• Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS.
• Conduct implementation and project kick off meetings with the customer and internal teams.
• Ensure adherence to process standards.
• Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status.
• Responsible for issue resolution or escalation in a timely manner.
• Perform various tasks related to the delivery of products and services to clients.
• Drive 3rd party vendors and internal teams to completion of service delivery deliverables.
• Define requirements for standard and custom reporting needs.
• Perform various tasks related to the delivery of products and services to clients.
• Perform other job-related functions as required in line with management directions
• Assist Snr PMs for documentation as direct by line management

Requirements:

• Bachelor’s degree and experience in direct customer service or account management
• ITIL Foundations Certification
• Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint
• Ability to establish and maintain effective working relationships with others and be a team player
• Ability to provide project leadership, coordination, guidance and drive issue resolution
• Quick thinking and able to work in a fast paced and dynamic environment
• Ability to respond to frequent pressure to meet deadlines
• Ability to respond to frequent demands of multiple customers (internal and external)
• Able to deliver succinct and fact-based communications, both verbally and in writing
• Able to successfully interface and establish rapport with clients (internal and external)
• Able to use formal project management skills in planning, tracking, and reporting on project progress
• Ability to manage multiple projects at the same time
• Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage