Program Services Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Program Services Analyst!

Responsibilities of the Candidate:

• Partner with MES planners, program managers, and delivery teams to provide end-to-end support of the DU app in alignment with strategic objectives.
• Serve as the primary USI-based app expert, ensuring program consistency and best practices.
• Participate in planning calls to understand program goals and advise on app features that enhance the attendee experience.
• Consult with teams during planning, capture feedback on app performance, and recommend enhancements.
• Conduct planning team and stakeholder trainings, demonstrations, and office hours as needed for program stakeholders and planners.
• Maintain consistent alignment with the DU Strategy, Innovation & Experience team on app utilization, user feedback, and future-state goals.
• Work with DU Strategy, Innovation & Experience teams to create or update app-related collateral, training guides, FAQs, templates, and communications.
• Oversee day-to-day app management, including features such as push notifications, gamification, and updates.
• Monitor all DU app inboxes (IST hours and DU Westlake support through Friday EOD IST), responding quickly, prioritizing issues, and ensuring prompt problem-solving (Monday through Friday, with ad hoc weekend support as required).
• Serve as escalation point for technical issues, troubleshoot where possible, and coordinate with PxE, USI, DU Cyber, and other teams for effective problem resolution.
• Drive and implement continual process improvements for app strategy, management, and support.
• Track all issues from initiation through resolution, documenting root causes and outcomes to reduce future risks.
• Assist as needed on other new or existing projects related to DU and MES initiatives.
• Update and preserve integrity of Microsoft Teams page data and other repositories for all app-related information.
• Maintain detailed documentation and share updates with all relevant stakeholders to ensure transparency and knowledge transfer.

Requirements:

• Graduate or equivalent in any discipline. BA/BS/BHM will be a plus.
• 1 -3 years of related experience, preferably in events, technology, project management and hospitality industry
• Demonstrated leadership qualities and leadership potential
• Excellent communication skills (written and oral) with a consultative style; great listener
• Creative/innovative and analytical thinker
• Genuine interest in leveraging and implementing new technology
• Project management – ability to understand scope, create timelines, and deliver on time
• Strong organizational skills with the ability to multi-task many assignments
• Ability to handle high volume workload and fast pace
• Quick to action: works well in fast pace and changing environment
• Ability to work independently on multiple projects simultaneously and under deadlines
• Solutions & results oriented
• Demonstrated initiative to work independently without a great deal of direction. Strong working knowledge of Word, Excel, Outlook, PowerPoint, Teams