Program Manager-Scaled Services Delivery Job in Hyderabad at Google

Google is hiring for the role of Program Manager-Scaled Services Delivery!

Responsibilities of the Candidate:

• Monitor vendor work products using standardized metrics for quality, timeliness, volumes, cost, etc. Drive Service Level Agreement (SLA) improvement plans, and manage escalations. Support vendor in ongoing activities including best practices, resource planning, training and certification, quality reviews, and tools access.
• Partner with business owners, define new workflows, drive Request for Information (RFI)/Requests for Proposal (RFPs) in collaboration with cross-functional teams (procurement, vendor management office, and contingent workforce services), set up pilots and long-term operations.
• Identify opportunities to streamline processes to meet business needs. Re-engineer processes to improve efficiency and customer satisfaction and operationalize solutions in partnership with cross-functional stakeholders and vendor partners.
• Deliver business reviews with internal stakeholders, cross functional team members, and external partners to achieve business goals. 

Requirements:

• Bachelor's degree in engineering or equivalent practical experience.
• 2 years of experience in program or project management.
• 2 years of experience managing cross-functional or cross-team projects.
• Experience in operations, supplier/vendor, or service delivery management, in Information Technology.
• Experience in project or program management, setting up and executing projects, and operational processes.
• Excellent problem-solving, critical thinking, communication, and negotiation skills.