Program Manager – Sales & Service Job in Mumbai at Shaadi.com

Shaadi.com is hiring for the role of Program Manager - Sales & Service!

Responsibilities of the Candidate:

• Lead the planning, execution, and delivery of strategic programs within the Sales & Service verticals.
• Ensure alignment of program objectives with organizational priorities and CBO directives.
• Develop and maintain detailed program roadmaps, timelines, and deliverables.
• Identify and implement strategies to improve sales performance and productivity.
• Work closely with the sales leadership team to design incentive programs, contests, and training modules.
• Analyze sales data to identify trends, gaps, and opportunities for growth.
• Develop programs to enhance customer service delivery, focusing on customer satisfaction and retention.
• Collaborate with service teams to identify bottlenecks and implement process improvements.
• Monitor key service metrics (CSAT, Success stories,connectivity) and ensure adherence to quality standards.
• Act as the liaison between sales, service, and other departments to ensure cohesive program execution.
• Facilitate regular reviews with stakeholders to track progress and address challenges.
• Partner with the HR and L&D teams for skill enhancement initiatives.
• Leverage analytics to monitor program success and propose actionable insights.
• Develop dashboards and reports to communicate program outcomes and recommendations to the CBO.

Requirements: 1 year of experience.