Program Manager I Job in Bangalore at Apptio

Apptio is hiring for the role of Program Manager I!

Responsibilities of the Candidate:

• Partner with regional support business leaders to define scalable support processes
• Maintain internal support documentation, policies, and workflow procedures
• Pursue solutions for enabling and improving customer self-service for most common support issues and internal support knowledge sharing
• Partner with regional support business leaders to document and track requirements for new support tools or enhancement to existing tools
• Partner with cross-functional teams to develop and deliver solutions to improve support operations
• Coordinate with the IT organization to track and deliver support-specific business requirements from initial submission, prioritization, refinement, and delivery
• Establish, maintain, and oversee an operational support calendar and recurring tasks
• Take a thoughtful and strategic approach to getting work done and prioritizing and escalating where appropriate
• Work well with ambiguity and know how to engage leaders cross-functionally to build a plan and communicate to a diverse set of stakeholders
• Take the initiative to work on various programs when asked, jumping in where needed to support the broader company goals

Requirements:

• 2+ years of work experience in related field
• Bachelor’s degree or equivalent practical experience
• Strong communication skills, both written and verbal
• Detail-oriented and driven to keep people and processes organized
• Experience in core project management competencies including budget, scope, schedule, requirements, quality, risk, and critical path management
• Enthusiasm for modern development methodologies such as Agile, DevOps, and/or Kanban
• Strong project and time management and organization skills
• Proficiency with Microsoft Excel; familiarity with Salesforce ServiceCloud (or similar system) and business intelligence tools (e.g. Tableau) desired but not required
• Experience interacting with customers, executives, and business leaders
• Knowledge of business operations
• Sufficient technical depth to understand and participate in design, tooling, and implementation discussions and decisions
• Hands-on experience implementing new operational processes