Program Manager Job in Mumbai at Be Bodywise

 Be Bodywise is hiring for the role of Program Manager!

Responsibilities of the Candidate!

• Maintain a deep, up-to-date understanding of women’s wellness behaviours, triggers, and barriers across concerns like hair, body, and nutrition.
• Translate insight into product and communication propositions that create emotional trust and customer love.
• Champion a consumer-first, empathy-driven mindset across product, brand, and growth teams.
• Design and run initiatives that measurably improve NPS and repeat rates.
• Identify and fix experience breakpoints across the journey - onboarding, first-use, delivery, support, and subscription flows.
• Build rapid-learning loops: triage low NPS feedback, run root-cause analyses, prioritize fixes, and measure impact.
• Optimize acquisition and retention funnels with a customer-first and science-backed lens.
• Collaborate with internal teams and external partners to develop impactful creatives and messaging.
• Convert insights into a repeatable, high-hit-rate launch pipeline that delivers real impact for women’s everyday health concerns.
• Define launch pipeline and GTM for new products; own end-to-end execution from pre-launch to PMF scale in collaboration with cross-functional teams.
• Work closely with Product, Marketing, CX, Channel, Brand, Ops, and Supply teams to translate insight into product improvements and operational fixes.
• Build tools, dashboards, and reporting systems that make customer health and brand performance visible and actionable across the organization.
• Prioritize initiatives using impact on NPS, retention, and ROI - scaling what builds customer love and business growth.
• Stay current on category trends, competitive landscape, and consumer expectations; bring best practices that raise the bar for women’s wellness.

Requirements:

• 2-4 years of relevant experience in D2C / e-commerce / retail (category or brand building or strategy preferred).
• Deep consumer-first thinking - you turn insight into clear commercial actions and emotionally resonant narratives.
• Strong analytical mindset - comfortable with data, dashboards, and experimentation.
• Bias for action - results-oriented, ownership mindset, and able to operate in ambiguity and move fast.
• Excellent stakeholder communication - you can present clearly, influence decisions, and drive cross-team alignment.