Program Manager Job in Panjim at Delhivery

Delhivery is hiring for the role of Program Manager!

Responsibilities of the Candidate:

• Develop and implement strategic programs to drive business growth in key logistics & SME markets.
• Identify and assess new business opportunities, including partnerships, contracts, and expansion into new regions or service lines.
• Conduct market research to stay current with industry trends, competitor activity, and customer needs.
• Lead cross-functional initiatives to create, launch, and optimize programs that enhance customer acquisition and retention.
• Define clear program goals, KPIs, and timelines to ensure the successful execution of business development initiatives.
• Manage programs from ideation to execution, ensuring alignment with the company's revenue and growth goals.
• Collaborate closely with the sales and customer service teams to develop tailored solutions that meet client needs.
• Conduct regular client meetings and business reviews to gather feedback and identify potential areas for additional services.
• Partner with internal teams (operations, marketing, and finance) to design, promote, and deliver value-added solutions.
• Use data and analytics to track program effectiveness, identify trends, and make data-driven recommendations.
• Prepare reports on program outcomes, revenue impact, and market expansion, presenting insights to senior leadership.
• Leverage CRM tools to maintain a detailed pipeline of business opportunities and track progress against revenue targets.
• Oversee program budgets, managing costs to ensure maximum return on investment.
• Regularly assess the ROI of business development initiatives and recommend adjustments as needed to maximize profitability.
• Identify cost-saving opportunities that do not compromise service quality or hinder growth objectives.

Requirements:

• Strong strategic planning and decision-making abilities
• Min 1-2yrs exp in program management, driving projects, cross-functional collaboration
• Data-driven with strong analytical and reporting skills
• Proficiency with CRM software (e.g., Salesforce) and project management tools (e.g., MS Project, JIRA)
• Highly organized, with strong multitasking skills and the ability to manage multiple programs simultaneously
• Ability to thrive in a fast-paced environment and adapt to changing priorities