Program Manager Job in Mumbai at Amazon

Amazon is hiring for the role of Program Manager!

Responsibilities of the Candidate:

• Customer Insights: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You derive insights from customer feedback, usage data, and external research, and provide input to our product managers through ad-hoc analyses or weekly/monthly CX reporting.
• Issue Management: You manage numerous ad hoc requests concurrently, and prioritize and resolve internal and external customer experience gaps. You simplify complex issues, provide customized reporting with the ability to understand and analyze data, and effectively communicate with product managers and internal and external stakeholders.
• Feature Launch Support: You are the local voice of the customer for new Amazon Music experiences. You work closely with global QA to understand and verify the local CX. You communicate findings in a precise and solution-oriented manner and can walk the fine line between speed and customer obsession.
• Editorial support: You work with editorial, content programming and label relations to enable a great product CX for our artist and marketing campaigns. You consult on the desired experience and define and execute creative solutions to delight our customers.
• Benchmarking: You are the subject matter expert for the local music streaming CX. You benchmark our product against other internal and external providers and use your findings to make recommendations to our product managers.
• Stakeholder Management: You work with a broad set of key stakeholders including local and global product managers, customer service, quality assurance engineers, marketing, content programming and artist/label relations.
• Process Management: You partner closely with other Program Managers and team members on protocol/process development for existing and future mechanisms. You continuously evaluate data collection tools and processes and offer solutions to ensure they are efficient, high quality and scalable.
  

Requirements: