Production Support Specialist Job in Pune at HSBC

HSBC is hiring for the role of Production Support Specialist!

Responsibilities of the Candidate:

• Work closely with Global Production Support and development team for Global Reconditions spread across India, China, and Canada
• Make sure follow-the-sun model is setup and effectively running; own with the implementation of service management strategy and support model globally
• Owner and point of contact for driving improvements in production and Production KPI’s for suite of applications in Global Recs IT
• Drive Incident management - minimize service disruption by driving timely resolution of incidents.
• Problem management - Ensure a proactive stance to post-incident review and problem follow-up / PR from PIR and frequent failures
• Actively take ownership of daily activities of production to ensure timely and effective reporting, tracking, follow-up, and communication of incidents
• Work closely with Business Support and leads to set-up consistent monitoring, communications, and day to day operations
• Be responsible for Communications across Production services
• Own all the communication on Production with business along with PSM and all related internal / external teams / stakeholders
• Responsible for all regions ‘State of the Nation’ Daily report detailing Incidents across the Global Recs technology estate.
• Participate in cross Global Business / Global Function (GB/GF) Communities of Practice (CoP) meetings to help influence key decisions made at a group level.
• Represent Recs, Fees and Billing in multiple MSS and regional Meetings, Service Resilience working groups and Service Management forums.

Requirements:

• Strong knowledge of service management and support methodologies and reporting
• Experience on SmartStream suite of tools and any other reconciliation platform to implement end to end delivery of reconciliations
• Hands on experience on reconciliation platforms like - TLM, DUCO - TLM Premium, TLM control, TLM Recon Admin, TLM Design Studio, TLM smart Studio, TLM Web Connect, TLM CT Tool & TLM Smart Schema TLM v2.7, Intellimatch - this will be a big advantage to the role. 
• Experience in support of management information and technologies, with multiple teams, vendors, interfaces, and stakeholders involved. 
• Experience with implementing monitoring, alerting and familiarity with automation involving e.g., Grafana dashboards, splunk, ELK etc.
• Exposure and good hands-on on to Oracle PL/SQL and an understanding of relational databases; strong experience in SQL query writing, good to have hands-on on ANSI SQL
• UNIX experience including script generation.
• Good understanding of infrastructure for Unix, Windows, WAS
• Ability to direct and influence people in a matrix-orientated environment and establish working partnerships at a junior and senior organizational level.
• Proven experience of positive, challenging interactions with Senior Executives across the business.