Production Support Specialist Job in Mumbai at Netflix

Netflix is hiring Production Support Specialist!

Responsibilities of the Candidate:

• Monitor all Content Hub MPS automated file transfer and transcoding activity.
• Ensure the Netflix Content Hub MPS tools receive timely support when issues arise, managing communication with that end user throughout the issue lifecycle, as well as escalate/triage when necessary.
• Partner closely with the Senior Manager, Production Media Systems to stay current on product developments and operational strategy. This includes tracking key milestones and timelines to ensure awareness of product version management.
• Own the feedback loop for the Content Hub MPS tools for the APAC region (for major production regions in India, in particular) to Studio and Product.
• Monitor and analyze our tool utilization to proactively identify potential issues, and inform forecasting and future resource management.

Requirements:

• Deep knowledge and experience with content creation processes, on-set production, and post-production services.
• Proficiency in speaking and writing in English is a must, but the ability to also communicate in local languages such as Hindi is a valuable asset to this role.
• Understanding of JSON, XML, CSV, MHL and other commonly used data formats.
• Familiarity working across Windows, Mac, and Linux operating systems.