Production Support Lead Job in Gurgaon at FNZ

FNZ is hiring for the role of Production Support Lead !

Responsibilities of the Candidate:

• Analyse incidents, recommends solutions, and contributes to service improvement.
• Ensure that all requests, incidents and problems are dealt with according to set standards and procedures.
• Direct daily operations, allocate resources, and plan to meet service levels.
• Proactively address system and service problems, ensuring timely resolution actions.
• Facilitate development of documented problem solutions and corrective actions.
• Educate and train internal and external application users.
• Guide team members, monitor progress, and prioritize quality improvement.
• Initiate process improvements aligned with business objectives and audits.
• Drive enhancements aligning with procedural, regulatory, and security requirements.
• Draft and maintain meticulous documentation for application support procedures.
• Contribute to audits and reviews, collecting evidence for process evaluation.
• Undertake diverse projects and tasks to ensure smooth production operations.

Requirements:

• Degree preferable in either Commerce/IT or a related field; or equivalent.
• Expert SQL skills.
• Independent, self-directing and delivery focused working style.
• Superior analytical thinking and keen attention to detail.
• Good communication skills, confident in dealing with internal and external clients. Passionate about providing an excellent service experience for our clients.
• Demonstrable ability to provide leadership and direction in incident management, to effectively prioritize and execute tasks in a high-pressure environment.
• Builds relationships with senior internal and external stakeholders.
• Experience in support and incident management, ITIL preferably. For Technical skills, SQL, Application monitoring tools New Relic, Datadog, APM, Splunk, PagerDuty.