Production Support Executive Job in Bengaluru at FinBox

Finbox is hiring for the role of Production Support Executive!

Responsibilities of the Candidate:

• Respond to Customer queries to provide excellent customer service and ensure client satisfaction
• Work with development teams to troubleshoot and resolve technical issues in a timely manner
• Create and maintain documentation for support processes and procedures
• Analyze system performance and identify areas for improvement
• Collaborate with cross-functional teams to implement solutions and enhancements to the production environment
• Participate in on-call rotation to provide 24/7 support coverage for critical production issues
• Provide excellent customer service to internal teams and external clients

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 1-3 years of experience in a production support role(L1 & L2), preferably in a financial technology company
• Strong knowledge of API, Postman,SQL(querying)
• Experience with monitoring tools such as Freshdesk
• Working knowledge of SQL and database management
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work well under pressure in a fast-paced environment
• Team player with a positive attitude and a willingness to learn and adapt