Production Support Engineer I Job in Bangalore at EagleView

EagleView is hiring for the role of Production Support Engineer I!

Responsibilities of the candidate:

• Provide technical assistance to Operations on EagleView® products via Escalated incidents
• Perform advanced problem analysis and isolate problems of a complex level of difficulty.
• Monitor and Troubleshoot applications in production servers hosted on AWS
• Work with cross functional teams and external vendors as needed
• Work to develop internal tools and automation
• Publish articles in our in-house knowledgebase
• Able to learn a wide variety of technologies at a rapid pace
• Willing to work in rotational shifts (Including Weekends), primarily night shifts
• Understanding of EagleView® mission and corporate objectives and ability to apply this knowledge within EagleView® while working on incidents.

Requirements:

• Bachelor’s Degree required, preferably in Computer Science or related field
• Excellent communication, collaboration, reporting, analytical and problem solving skills
• 1 to 3 years of Production/Application support experience in dealing with Global customer base
• Experience in managing troubleshooting issues in Cloud environment, AWS preferred
• Experience with one or more scripting languages (Bash, Python, JavaScript, Powershell, etc.)
• Basic knowledge of Object-Oriented Programming
• Experience with SQL Server, PostgreSQL or other Relational Databases
• Knowledge of basic networking concepts
• Exposure to working in an agile/scrum environment