Production Support Engineer Job at C2FO

c2fO is hiring for the role of Production Support Engineer!

Responsibilities of the Candidate

• Contribute to the improvement of departmental and operating efficiencies by participating in developing standards and procedures and initiating and promoting new concepts and ideas.
• Create and direct software system testing procedures, documentation, and programming to ensure all software is properly developed and regularly tested for quality assurance.
• Troubleshoot complex software problems
• Collaborate with internal teams and customers to investigate and come up with solutions
• Research and implement automation tasks, process improvements, and tools that help make team operations more efficient
• Serve as the first point of issue resolution
• Ability to explain complex concepts in simple terms both verbally and in writing
• Ability to manage multiple ongoing issues and priorities
• Demonstrate a sense of urgency with the ability to focus and prioritize issues
• Partner with internal users and express empathy
• Monitor and respond to communication channels, including but not limited to Slack channels, emails, and Jira tickets
• Contribute to and assist with QA processes that might include test script improvements, test automation contributions, and urgent communication of potential software issues
• Create, edit, and distribute internal documentation, including how-tos, technical documentation, knowledge transfers, and process documentation

Requirements:

• 4 - 6 years of experience required.
• Required Technical Skills:
• SQL database investigation
• Reading system logs and interpreting errors
• Helpful, but not required technical experience:
• Knowledge of APIs
• Knowledge of Distributed Systems