Production Support Engineer Job in Gurgaon at Exotel Techcom Pvt Ltd

Exotel is hiring for the role of Production Support Engineer!

Responsibilities of the Candidate:

• Develop and maintain web applications using popular web frameworks, with a preference for Django.
• Utilize expertise in SQL and relational databases to design and manage interactive applications effectively.
• Write clean, efficient, and well-documented code using Python, JavaScript, HTML, and CSS.
• Collaborate with cross-functional teams to ensure the seamless integration of web technologies into business applications.
• Update and resolve incidents, service requests, and tickets raised by the L1 Engineers within the defined SLA.
• Conduct root cause analysis (RCA) for incidents to identify underlying issues and implement corrective actions.
• Collaborate with development teams to deploy and configure new releases, patches, and updates to production environments.
• Coordinate with vendors and external service providers for the resolution of escalated issues and service improvements.
• Participate in on-call rotation schedules to provide 24/7 support for critical production systems.

Requirments:    

• Possess a Bachelor of Engineering/Technology degree in any stream.
• Have 1-2 years of experience in Production Support with software development, particularly in web application development.
• Proficient in Python programming language.
• Experience with Django framework for web development.
• Proficiency in JavaScript, CSS, HTML, and other web technologies.
• Strong understanding of SQL and relational databases like Postgres and MySQL.
• Familiarity with IDEs and web development tools.
• Hands-on experience with Linux and Git
• Having Docker knowledge will be a Plus point.
• Having AWS services (Lambda, SQS, S3, EC2, etc.) knowledge will be a Plus point.
• Bachelor of Engineering/Technology Degree in any stream.
• Proficiency in Python, Django, Javascript, CSS, HTML and other web technologies.
• Hands on experience with Linux and Git
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a fast-paced environment and collaborate with cross-functional teams.
• Works in rotational shifts.