Production Support Analyst Job in Gurgaon at FNZ

FNZ is hiring for the role of Production Support Analyst!

Responsibilities of the Candidate:

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures.
• Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement.
• Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Requirements:

• Relevant production support experience and/or qualification within a relevant field.
• Proficient in writing and optimizing SQL queries to analyze, retrieve, and manipulate data efficiently.
• Passionate about providing exceptional service to clients.
• Applying strong analytical thinking and problem-solving skills to resolve challenges effectively.
• Independent, self-directing and delivery focused working style.
• Communicating confidently with internal and external clients to understand and fulfill requirements.
• Prioritizing tasks efficiently in a high-pressure, fast-paced environment.
• Collaborating with teams while maintaining a self-directed, delivery-focused working style.
• Excellent organizational, administrative and time management skills.