Production Analyst, Associate Job in Pune at Deutsche Bank

Deutsche Bank is hiring for the role of Production Analyst, Associate!

Responsibilities of the Candidate:

• Develop a good understanding of the activities required to execute Service Management functions.
• Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
• Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.
• Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
• Collect, interpret, and respond to changes in production data, as appropriate.
• Track the implementation of resolution tasks.
• Provide regular and reliable reporting of relevant data to meet management requirements.
• Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).
• Maintain an end-to-end view of the application and infrastructure landscape.
• Provide feedback and communicates results to stakeholders.
• Provide input and contribute in Service Management related audits.
• Engage with other Service Management groups to understand business requirements.
• Perform review of specifications.
• Collect, analyze, and produce metrics on process data for KPIs to find out improvements.
• Identify risks and issues related to the area.
• Provide governance to ensure appropriate planning and reporting.
• Experience/Exposure

Requirements :

• Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
• ITIL V4 foundation certification (preferred)