Product Technical Analyst-Trainee Job in Pune at Zycus

Zycus is currently hiring for the position of Product Technical Analyst-Trainee!

Responsibilities:

• Be the first point of Contact for Customers having queries/ issues related to Zycus products
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
• Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suiteParticipate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements:

• MBA Supply Chain/Operation/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science 
• Experience Level: Fresher/Campus
• Excellent in Presentation and Communication skills is a must
• Strong in Problem Solving and Analytical skills.
• Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage.
• This role requires to work with our US customers, therefore the candidates should be willing to work shift covering the US region preferable 6:00 PM IST to 03:00 AM IST (PTA Team works 24*7)