Product Technical Analyst Job in Mumbai at Zycus

Zycus is hiring for the role of Product Technical Analyst!

Responsibilities of the Candidate:

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of the Zycus Support Desk and be the first point of contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for Customer concerns
• Work with the Technical Account Management Team to ensure deliverables are on time, increase efficiency, and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
•  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts, and suggest new processes
•  Work with customers and internal stakeholders while participating in and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide a strong technical understanding of Zycus products with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements:

• Education: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science 
• Experience Level: 0-1 years
• Strong written and verbal communication skills.
• Willingness to work in 24 X 7 shifts 
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders
• Ability to learn, execute, and excel. Multitask and work with priorities