Product Support Specialist - International Marketplace (Content) Job in Bengaluru at Practo
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Product Support Specialist - International Marketplace (Content)
Practo
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- customer service
- SEO
- Online Marketing
- Business administration
- Cold Calling
About this Job
Practo is hiring for the role of Product Support Specialist - International Marketplace (Content)!
Responsibilities of the Candidate:
- Customer Engagement:
- Initiate outbound calls and emails to international customers to encourage them to claim their profiles on our platform.
- Build rapport with customers and effectively communicate the benefits of claiming their profiles.
- Address customer inquiries and concerns promptly and professionally.
- Profile Management:
- Assist customers in creating and updating their profiles on our backend system.
- Ensure the accuracy and completeness of customer profiles by gathering necessary information and verifying details.
- Collaborate with other teams to resolve any profile-related issues or discrepancies.
- Sales and Conversion:
- Utilize persuasive selling techniques to encourage customers to claim their profiles.
- Meet and exceed assigned targets for profile claims and conversions.
- Identify opportunities to upsell additional services or features to customers during engagement.
- Data Entry and Documentation:
- Accurately record customer interactions and profile updates in the company's CRM system.
- Maintain organized records of customer profiles and communication history for future reference.
- Generate reports on sales activities, conversion rates, and customer feedback as required.
Requirements:
- Proven experience in inside sales, telemarketing, or customer service roles
- Excellent verbal and written communication skills in English (additional languages are a plus)
- Strong persuasion and negotiation abilities with a customer-centric approach.
- Attention to detail and ability to ensure accuracy in data entry and profile management
- Proficiency in using CRM systems and other relevant software applications.
- Ability to work independently as well as collaboratively in a team environment
- Positive attitude, resilience, and persistence in achieving sales targets and objectives
- Flexibility to adapt to changing priorities and customer needs in a dynamic work environment
Preferred:
- Prior experience in sales or customer service within the technology, software, or online marketplace industry
- Familiarity with international markets and cultural nuances
- Knowledge of SEO principles and online marketing strategies
- Previous experience in lead generation or cold-calling campaigns
- Bachelor's degree in Business Administration, Marketing, or a related field is desirable
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Practo
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