Product Support Specialist - B2B SaaS (US & APAC) Job in Bangalore at Bookee

Bookee is hiring for the role of Product Support Specialist - B2B SaaS (US & APAC)!

Responsibilities of the Candidate:

• Provide timely and accurate responses to client inquiries via chat, email and calls.
• Document and track all customer interactions and resolutions in a customer relationship management system.
• Collaborate with other departments to resolve complex issues that require cross-functional expertise.
• Learn and stay up-to-date on product knowledge and industry trends to provide the best customer service possible.
• Provide training and support to clients on product features and functionalities as needed.
• Examine support tickets and look for common questions that documentation could help answer, and then develop that documentation.
• Identify bugs and feature requests, and escalate them to our product and development teams.

Requirements: 

• 1-2 years of experience in a customer support role in the B2B SaaS industry
• Excellent communication and interpersonal skills 
• Strong problem-solving skills with the ability to think critically and creatively to find solutions
• Knowledge of customer relationship management software and basic technical troubleshooting skills
• Ability to multitask and prioritise tasks effectively
• Positive attitude and willingness to work in a team environment
• Availability to work flexible hours, (EST, PST and APAC) including weekends and holidays if required