Product Support Specialist Job in Bengaluru at Practo
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Product Support Specialist
Practo
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- Product Support
- Documentation
- Analytical skills
- Communication Skills
About this Job
practo is hiring for the role of Product Support Specialist!
Responsibilities of the Candidate:
- Answer queries and issues of product functionality
- Demonstrate excellent troubleshooting and problem solving skills
- Report bugs and coordinate with the software engineers for eta and resolution
- Ability to research and arrive at solution
- Ability to timely escalate (Should know what to escalate & what to keep)
- Ensure complete documentation of all activities undertaken with respect to the ticket in the case log
- Adhere to the Process defined on both Operations and internal quality legend
- Demonstrate good product knowledge through monthly quiz.
Requirements:
- Should be able to communicate clearly
- Languages - Hindi, English
- Should have a good understanding of Practo products
- Should be aware of all the Process and Policies of the supporting products
- Min 1 year of experience
- Preferable if having a medical/paramedical background or BSc Graduate
- Work experience of working/ connecting with Doctors
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Practo
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