Product Support Specialist Job in Bengaluru at Practo

Practo is hiring for the role of Product Support Specialist!

Responsibilities of the Candidate:

• Address intricate technical inquiries related to product functionality and defect resolution, collaborating closely with Engineers for comprehensive product support.
• Exhibit exemplary troubleshooting and problem-solving abilities.
• Maintain thorough documentation of all actions taken in relation to each ticket within the case log.
• Strictly adhere to established processes for both operational efficiency and quality assurance.
• Possess the discernment to escalate issues as necessary, showcasing meticulous attention to detail, research capabilities, and the agility to devise innovative solutions or alternatives.
• Strive for excellence in customer interactions by consistently going above and beyond to deliver outstanding service.

Requirements:

• Experience in handling calls and emails
• Ability to speak English, Hindi and any other regional language.
• Ability to multi-task, work with stakeholders to provide a great customer experience.
• Demonstrate ownership and strong logical reasoning skills.
• Mandate working from office for 6 days a week with rotational shifts and rotational week offs