Product Support Operations Associate Job in Bengaluru at Stripe

Stripe is hiring for the role of Product Support Operations Associate!

Responsibilities of the Candidate:

• Troubleshoot and solve external user issues 
• Analyze our processes and instigate changes to help scale our operations and improve user experience 
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 
• Gain unique insights into how thousands of businesses on Stripe scale and operate 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization 
• Be a part of building a brand new team and operational culture for Stripe.

Requirements:

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support