Product Support Executive Job in Gurgaon at Gartner

Gartner is hiring for the role of Product Support Executive!

Responsibilities of the Candidate:

• Be responsible for Level-1 issue resolution for internal business applications including CRM platform; provide front line support to end users and triage the identified issues to relevant stakeholders like Product, Data, and IT
• Resolve end users’ issues by effectively clarifying and analyzing the root cause; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Effectively recognize pattern and identify ticket trends; work towards reducing recurrences
• Collaborate with Product team, along with Scrum teams, Data Science, Data Analytics & other stakeholders to improve the end-to-end issue resolution process
• Proactively identify opportunities to simplify, optimize, and automate business process
• Master the product details to help Product Owners and wider Change Management team with right focus areas to improve across product features, communications, and training
• Partner with Change Management team in identifying opportunities for process improvements and contributing to initiatives that elevate client service standards and internal workflows.
• Demonstrate excellent time management, project management, and prioritization skills

Requirements:

• Bachelor's Degree with at least 1+ year experience in client or internal stakeholder support and query management on any CRM tools or internal products (eg : Workday, Salesforce, etc)
• Strong interpersonal, communication, and stakeholder management skill
• client-facing service delivery experience and customer centric nature will be a plus
• Excellent time and project management skills, ability to prioritize based on business impact
• Data intelligence, such as the ability to analyze data trend and resolve difficult problems with speed with keen attention-to-detail.
• Willingness to go above and beyond and think outside-of-the-box to provide highest level of customer service