Product Support Executive Job in Hyderabad at Oorwin Labs India Private Limited

Oorwin is hiring for the role of Product Support Executive!

Responsibilities of the Candidate:

• Oversee the customer service process
• Resolve customer complaints brought to your attention
• Conduct quality assurance surveys with customers and provide feedback
• Possess excellent product knowledge to enhance customer support.
• Maintain a pleasant working environment
• Do technical reviews of customer infrastructure and make recommendations that will help customers use our products optimally
• Manage the proactive customer life cycle leading to a high rate of renewal and growth
• Develop and maintain long-term relationships with stakeholders in your account portfolio
• Work cross-functionally with Professional Services, Product, Support, Marketing and other
• Identify and mitigate risk in customer accounts teams to resolve customer business issues and work towards their stated goals
• Manage customer feedback and product needs by providing feature requests to internal teams
• Monitor the customer’s progress towards achieving their KPIs
• Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements
• Serve as primary escalation contact for support cases, including overall triage
• Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and management objectives

Requirements:

• A bachelor’s degree in administration or related field
• Actively looking for freshers
• Excellent interpersonal written and oral communication skills
• Willing to work night shifts