Product Support Engineer I Job in Hyderabad at Advarra, Inc.

Advarra is hiring for the role of Product Support Engineer I!

Responsibilities of the Candidate:

• Work with other support teams to troubleshoot complex application issues reported by customers. Provide solutions or escalate to appropriate development team 
• Develop SQL scripts to add/modify/delete data as necessary 
• Develop custom reports according to customers’ requirements  
• Perform data exports 
• Create and maintain internal process documents 
• Perform other job duties as assigned 

Requirements:

• BS in Management Information Systems (MIS), Information Technology, or computer-related degrees preferred. 
• Experience with troubleshooting complex applications a plus 
• Experience or Education related to .NET web application development is a plus 
• Familiar with relational database concepts 
• Familiar with SQL 
• Familiar with object-oriented programming language 
• Compassion for customers, even under stressful circumstances 
• Strong interpersonal and communication skills (verbal & written) 
• Ownership for problems through complete resolution 
• Ability to work on multiple projects concurrently 
• Advanced knowledge of Microsoft Excel and Microsoft Access