Product Support Engineer Job in Bengaluru at WebEngage

WebEngage is hiring for the role of Product Support Engineer!

Responsibilities of the Candidates:

• Provide enterprise grade support to our clients over email and phone 
• Address core technical queries related to the product 
• Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, 
• APIs, HTML/CSS and Javascript 
• Perform root cause analysis of customer issues via in-depth research and analysis using 
• information from product logs and other databases 
• Collaborate with Engineering and Data Analytics to help solve customer issues and 
• provide reports 
• Ensure speedy resolution of issues while maintaining high customer satisfaction 

Requirements

• BE/ BTech or BSc in the field of IT/Computer Science/ Electronics/Electronics and  Telecommunication 
• Fresher or up to 6 months of work experience in a client facing role (Preferably B2B SaaS) 
• Hands on experience with HTML/CSS and Javascript 
• Excellent written and verbal communication skills 
• Ability to explain complex concepts through clear and accurate writing 
• People skills and having the gift of the gab to handle tricky situations 
• Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self motivation 
• Comfortable working in a 24x7 rotational shift environment