Product Support Engineer Job in Jaipur at UIpath

UiPath is hiring for the role of Product Support Engineer! 

Responsibilities of the Candidate:

• Resolve Technical Issues: Troubleshoot and resolve customer issues on the Peak platform, using your analytical and problem-solving skills.
• Own the Process: Take full ownership of problems - investigate, follow up, escalate when needed, and ensure resolution is delivered.
• Investigate Errors: Dig into application logs, API responses, and system outputs to identify and resolve errors within Peak-built customer applications.
• Write Useful Scripts: Use scripting (e.g. in Python or Bash) to automate routine support tasks, extract data, or investigate technical issues efficiently.
• Monitor Systems: Help monitor infrastructure and application health, proactively spotting and flagging unusual behaviour before it becomes a problem.
• Support Infrastructure Security: Assist with routine security updates and checks, ensuring our systems remain secure and up-to-date.
• Communicate Clearly: Provide timely, professional updates to both internal teams and customers. You’ll often be the bridge between technical and non-technical people.
• Contribute to Documentation: Help us build out internal documentation and guides to make solving future issues faster and easier.
• Be Part of the Team: Participate in a shared on-call rotation to support our customers when they need us most.

Requirements:

• Educational Requirements:
  
  • A computer science degree or a related field, or equivalent academic experience in technology.
• Technical Skills:
  • Comfortable using Python, Bash, and SQL for scripting, querying data, and troubleshooting.
  • Familiar with Linux and the command line, and confident navigating file systems or running basic system commands.
  • Exposure to cloud platforms (e.g. AWS, GCP, Azure) is a bonus - especially if you’ve explored tools like Snowflake, Redshift, or other modern data warehouses.
  • Any experience with managing or supporting data workflows, backups, restores, or investigating issues across datasets is a strong plus.
• Communication Skills:
  • Strong verbal and written communication skills in English.
  • Ability to explain technical concepts clearly and concisely to both technical and non-technical audiences.
• Personal Attributes:
  • Well-organised with the ability to handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Fast learner with the ability to adapt to new tools and technologies quickly.
  • Excellent interpersonal skills and the ability to work effectively in a team environment.